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Frequently Asked Questions

Frequently asked questions

Loc8tor products are incredibly easy to set up and use. But in case there’s anything you need to know, we’ve covered it off below. Haven’t found your answer? Simply contact us and we’ll be happy to answer any questions you may have.

General
How does Loc8tor work?
Which Loc8tor is right for me?
Is Loc8tor available in any shops?
In which countries is Loc8tor available?
What is Sagepay?
What is Loc8tor's WEEE policy?

   

Capabilities
How many items can I protect with my Loc8tor?
What range does Loc8tor have?
Will Loc8tor find Tags through obstacles such as clothing and walls?
Can Loc8tor detect whether an item is upstairs or downstairs?
Does Loc8tor work abroad?
Do you have a technical specifications sheet?

Loc8tor Lite
How does the Loc8tor Lite work?
How many items can I protect with my Loc8tor Lite?
What range does Loc8tor Lite have?
How accurate is it ?
How do I actually find something?
Will it locate the Tags through obstacles such as clothing or walls?
Can Loc8tor detect whether an item is upstairs or downstairs?
Does Loc8tor work abroad?
How do I attach the Tags to the items I wish to protect?
How do I know which button to press to search for it?
Will Tags owned by other people affect my Loc8tor Handheld?
How can I make the Tags water resistant?
How do I get an additional copy of the manual?

   

Loc8tor Pet
How does the Loc8tor Pet work?
How many items can I protect with my Loc8tor Pet?
What range does Loc8tor Pet have?
How accurate is it ? 
How do I actually find something?
Will it locate the Tags through obstacles such as fences or walls?
Can Loc8tor detect whether your pet is upstairs or downstairs?
Does Loc8tor work abroad?
How do I attach a Tag to the pet I wish to protect?
How do I know which button to press to search for it?
Will Tags owned by other people affect my Loc8tor Handheld?
Are the Tags water resistant?
How do I get an additional copy of the manual ?

Loc8tor GPS Trackers
Will the GPS tracker work without a GPS Credit package?
What are unlimited locates and 50 SMS per month?
Now that I received the Loc8tor GPS, how do I use it?
How do I activate the device?
Why do I need to register the device?
I have activated my GPS device from the activation page but I am seeing
  a black screen in the Tracking Panel. How can I fix this?

How long should I expect the Loc8tor GPS battery to last?
Why do I need to top up?
How best should I use the product?
Why am I not getting full coverage outside?
Can I use my mobile/cell phone to track the device?
What do I get when I buy Locates?
What do I get when I buy SMS?
How do I set up Alerts?
How can I track the Loc8tor GPS if I am abroad?

Is the device water resistant?
When I take the GPS device out of Battery Save Mode, why does it not update immediately?

   

Handheld
What is the size of the Loc8tor Handheld?
How much does the Handheld weigh?
How loud is the audio alarm?
What if I lose my Handheld?

Tags
How many Tags can be monitored with each Handheld?
How do I attach the Tags to the items I wish to protect?
How do I know which Tag the Loc8tor has found?
What is the size of the Loc8tor Tags?
How much do the Tags weigh?
Will Tags owned by other people affect my Loc8tor Handheld?
How can I make the Tag water resistant?


Batteries
What type of batteries are used?
How long will the batteries last?
How do I know when to replace batteries?
How do I insert new batteries?

 

General

How does Loc8tor work?
Loc8tor uses a blend of exciting new technologies and traditional radio frequency (RF) technology. Both Tags and Handheld transmit and receive radio signals. The Loc8tor Handheld picks up this signal translating it into clear audio and visual prompts to guide you in the right direction or warn that an item has gone astray. Audio beeps are also emitted by the Tag to help you home in on the item's specific location.

Which Loc8tor is right for me?
Click here to view a comparative chart showing the uses for each Loc8tor device.

Is Loc8tor available in any shops?
Currently, Loc8tor products are only available online, through the Loc8tor Official Store www.loc8tor.com/uk/store online. We are currently working with a variety of retailers to make Loc8tor available in retail shops.

In which countries is Loc8tor available?
Loc8tor has been launched initially in the UK and now has customers in over 30 countries.  It is also available in the US, France, Germany and Spain via www.loc8tor.com, www.loc8tor.fr, www.loc8tor.eu and www.loc8tor.es.  We can dispatch to almost all other countries direct from the UK. Please contact us if you are an International customer interested in selling Loc8tor locally.

What is Sagepay?
Sagepay is a secure online payment solution provider for thousands of online and mail order business across the UK. They are also the largest independent Payment Service Provider in the Country. To provide you with the utmost security all of our credit and debit card transactions go though to Sagepay.

What is Loc8tor's WEEE policy ?
Loc8tor is a responsible re-seller and will take back your old product when you purchase a new one, we would ask you to contact us at sales@loc8tor.co.uk so we can provide you free of charge a return envelope for your product so we can recycle your old product accordingly.

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Loc8tor Pet

How does the Loc8tor Pet work?
Loc8tor uses a blend of exciting new technologies and traditional radio frequency (RF) technology.Both Tags and Handheld transmit and receive radio signals. The Loc8tor Handheld picks up this signal. Whilst the Tag beeps to help guide you in the Handset actually points you in the direction to walk. Using clear audio and visual prompts just follow the direction with the strongest signal  

How many items can I protect with my Loc8tor Pet?
A- Up to 4. The pack comes with 2 homing tags but an extra two mini homing tags can be purchased.  

What range does Loc8tor Pet have?
Loc8tor Pet has a typically range of up to 122m / 400 feet. This is based upon an outdoor application with clear line of sight. In certain environments you can find over a greater distance. Obstacles such as walls, floors, cupboards and other people will reduce the maximum range proportionately.   

How accurate is it ?
The Loc8tor Pet handset will guide you to within 2.5cm / 1” of your possessions.

How do I actually find something?
Switching the handset on and select the item you want to find. So long as the tag is in range the handset will pick up its signal. Now turn around in a full circle keeping the handset pointing straight in front of you. Now walk in the direction of the strongest signal. The Loc8tor uses audio with varying pitch - higher when you are pointing in the right direction and visual -Red, amber and then green to indicate you are getting closer. Repeat full circle if you are ever unsure which direction to walk in.

Will it locate the Tags through obstacles such as fences or walls?
Yes, however the maximum range will be reduced. Actual range will vary depending on what’s between the tagged item and handset

Can Loc8tor detect whether your pet is upstairs or downstairs?
Yes, Loc8tor is fully directional and will provide guidance left and right, and up and down. You will get the strongest signal when you are pointing directly at the tag. First complete a full circle. As you get closer try pointing to the ceiling (if you are downstairs) or to the floor (if upstairs)

Does Loc8tor work abroad?
Yes, Loc8tor works on the 2.45GHz ISM frequency band which is available worldwide.  

How do I attach a Tag to the pet I wish to protect?
Select one of the Splashproof tag cases included within the pack. Making sure you’ve registered the tag to the handset first insert the tag into the silicon case. This can now be attached directly to i.e. the pets collar using the split ring on the collar or feeding the collar through the silicon case.

How do I know which button to press to search for it?
When you register each new Tag you are able to assign it to one of the four buttons on the front. Make a note which pet is assigned to which button on the slip provided. This can either be stuck to the back of the handset or onto the bracket provided.  

Will Tags owned by other people affect my Loc8tor Handheld?
No. Each Tag is uniquely registered to your Handheld during a simple set up process. It is then impossible for other Handhelds to track find your pet.

Are the Tags water resistant?
Not unless used with our Splashproof case included within the pack.

How do I get an additional copy of the manual ?
Click this link and save it to your computer or print 

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Loc8tor Lite

How does the Loc8tor Lite work?
Loc8tor uses a blend of exciting new technologies and traditional radio frequency (RF) technology.
Both Tags and Handheld transmit and receive radio signals. The Loc8tor Handheld picks up this signal. Whilst the Tag beeps to help guide you in the Handset actually points you in the direction to walk. Using clear audio and visual prompts just follow the direction with the strongest signal 

How many items can I protect with my Loc8tor Lite?
Up to 4. The pack comes with 2 homing tags but an extra two mini homing tags can be purchased. 

What range does Loc8tor Lite have?
Loc8tor Lite has a typically range of up to 122m / 400 feet. This is based upon an outdoor application with clear line of sight. In certain environments you can find over a greater distance. Obstacles such as walls, floors, cupboards and other people will reduce the maximum range proportionately. 

How accurate is it ?
The Loc8tor Lite handset will guide you to within 2.5cm / 1” of your possessions. 

How do I actually find something?
Switching the handset on and select the item you want to find. So long as the tag is in range the handset will pick up its signal. Now turn around in a full circle keeping the handset pointing straight in front of you. Now walk in the direction of the strongest signal. The Loc8tor uses audio with varying pitch - higher when you are pointing in the right direction and visual -Red, amber and then green to indicate you are getting closer. Repeat full circle if you are ever unsure which direction to walk in.

Will it locate the Tags through obstacles such as clothing or walls?
Yes, however the maximum range will be reduced. Actual range will vary depending on what’s between the tagged item and handset 

Can Loc8tor detect whether an item is upstairs or downstairs?
Yes, Loc8tor is fully directional and will provide guidance left and right, and up and down. You will get the strongest signal when you are pointing directly at the tag. First complete a full circle. As you get closer try pointing to the ceiling (if you are downstairs) or to the floor (if upstairs) 

Does Loc8tor work abroad?
Yes, Loc8tor works on the 2.45GHz ISM frequency band which is available worldwide. 

How do I attach the Tags to the items I wish to protect?
Tags can be quickly and easily attached using a key ring loop or high strength adhesive strips, which are all supplied in the pack. 

How do I know which button to press to search for it?
When you register each new Tag you are able to assign it to one of the four buttons on the front. Make a note which item is assigned to which button on the slip provided. This can either be stuck to the back of the handset or onto the bracket provided. 

Will Tags owned by other people affect my Loc8tor Handheld?
No. Each Tag is uniquely registered to your Handheld during a simple set up process. It is then impossible for other Handhelds to track your Tags. 

How can I make the Tags water resistant?
See our Splashproof tag case. 

How do I get an additional copy of the manual ?
Click this link and save it to your computer or print 

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Capabilities

How many items can I protect with my Loc8tor?
With Loc8tor Plus, Up to 24 Tags can be monitored in Locate or Alert modes; while with Loc8tor Pet and Loc8tor Lite, up to 4 tags can be monitored in Locate mode.

What range does Loc8tor have?
Loc8tor  has a maximum range of 183 metres / 600 feet. This is based upon an outdoor application with clear line of sight. Obstacles such as walls, floors, cupboards and other people will reduce the maximum range proportionately. The Handheld guides you to within 2.5cm / 1” of your possessions.

Will Loc8tor locate Tags through obstacles such as clothing or walls?
Yes, however the maximum 183 metres / 600 feet range will be reduced. Actual range is contingent on where and what Loc8tor is used on, and what impediments there may be between the Handset and the tagged item.

Can Loc8tor detect whether an item is upstairs or downstairs?
Yes, Loc8tor is fully directional and will provide guidance left and right, and up and down.

Does Loc8tor work abroad?
Yes, Loc8tor works on the 2.45GHz ISM frequency band which is available worldwide.

Do you have a technical specifications sheet?
Click here to download.

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Handheld
What is the size of the Loc8tor Handheld?
The Loc8tor Plus Handheld is the size of a small mobile phone, 11.0cm (4.3”) high x 5.3cm (2.1”) wide x 1.6cm (0.6”) deep.
The Loc8tor Pet and Loc8tor Lite handhelds are in a handy credit card size, 86mm x 54mm x 6mm  3.4” (H) x 2.13” (W) x 0.24” thick.

How much does the Handheld weigh?
The Loc8tor Plus Handheld including batteries weighs approximately 70g (2.5 ounces)

The Loc8tor Pet and Loc8tor Lite handheld are about Weight 20 grams (0.7oz)

How loud is the audio alarm?
The Handheld volume at its loudest is 90dB.

What if I lose my Handheld?
If you have a Panic Tag and it is set in Alert mode you can press the Panic button. This will cause the Loc8tor Handheld to vibrate and set off an audio alarm to help you find it. One Panic Tag is supplied with each Loc8tor Plus and additional Tags are available separately.

Please note – Constant use of the Alert mode will significantly reduce battery life. When not needed turn Alert mode off

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Tags
How many Tags can be monitored with each Handheld?
The Loc8tor Plus can monitor up to 24 personalised Tags, while the Loc8tor Pet and the Loc8tor Lite can monitor up to 4 Tags

How do I attach the Tags to the items I wish to protect?
Miniaturised Tags can be quickly and easily attached using a key ring loop or high strength adhesive strips, which are all supplied in the Loc8tor pack.

How do I know which Tag the Loc8tor has found?
When you register each new Tag you are able to personalise it so that its name (“Wallet” for example) always appears on the Loc8tor Handheld. In Locate mode you simply select the item you are searching for.

What is the size of the Loc8tor tags?
Each Mini Tag is 3cm high x 2cm wide x 0.9cm deep (1.2 x 0.8 x 0.3 inches).

How much do the Tags weigh?
Each Tag including batteries weighs less than 5g (0.2 ounces).

Will Tags owned by other people affect my Loc8tor Handheld?
No. Each Tag is uniquely registered to your Handheld during a simple set up process. It is then impossible for other Handhelds to track your Tags.

How can I make the Tags water resistant?
There are several ways of making the Tag water resistant and here are 3 effective methods:
1. We have 3 types of splashproof tag housings. Please see which one is most relevant to your needs by viewing our Product List.

2. Place the Tag in a small plastic bag and seal the top using a zip tie. The bag doesn't affect the range.

3. Use silicon sealant for kitchen and bathrooms and put a generous amount along the seal on the Tag and the holes by the buzzer. Click here for a Video example from a customer.

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Batteries
What type of batteries are used?
The Handheld uses 2 x AAA batteries. Each Tag uses 2 x LR54 or equivalent. Batteries are supplied with all packs.

How long will the batteries last?
Battery life will depend on use. Using an example of one locate per day the expected Tag battery life is 2 - 5 months. In Alert mode the Tags and Handheld are constantly transmitting to each other to inform as soon as a Tag goes out of the determined safety zone. As this impacts battery life we recommend only switching Alert mode on when you need it. Usually, the batteries in the Handheld will last approximately 2 months in Alert mode. The Handheld will warn you if any batteries need to be replaced.

How do I know when to replace batteries?
The Loc8tor will notify you whenever batteries are low using a battery symbol at the top of the Handheld screen. You can push the blue button at any time to view Tag settings which show details of all Tags and battery warnings. You must periodically test the battery of the Tag by activating a 'locate'. 

How do I insert new batteries?
The Loc8tor Plus Handheld has an easy to remove side cap which gives access to the battery compartment (on the right hand side). Similarly the Tags can be opened using the tip of a pen or other blunt object.

The Loc8tor Pet and the Loc8tor Lite have a slide-off battery compartment (at the back).  

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Loc8tor GPS

Will the GPS tracker work without a GPS Credit package?
Loc8tor GPS and Loc8tor Pet GPS trackers will only work if you add on a monthly GPS Credit package. You have all the flexibility of buying monthly up to 12 months at a time, but as the GPS tracker uses a Sim card, similar to that found in a mobile phone, it will not work without you purchasing one of the GPS Credits options listed on our website.

What are unlimited locates and 50 SMS per month?
With each month of GPS credits you get 50 included SMS messages so that you can change settings on the device, and also be notified if you have warnings and safe zones set up on your GPS tracker. It is very unusual for anyone to use more than the included 50 SMS's in any given month. If you do use all of your allocation, and wish to top these up, you can do so by calling +44 (0) 208 2070880. Unlimited Locates refers to the amount of times you can get your GPS to communicate where it is within a month period. You can set your GPS tracker to communicate at various time intervals, from every 10 seconds to every 60 minutes. Whatever you select, there is no limit.

Now that I received the Loc8tor GPS, how do I use it?
Turn on the Loc8tor GPS and place it outside or close to a window (in direct line-of-sight with satellites) so that the device can pick up and register your position. Visit www.loc8tor.com/uk/activate to activate and register your device and create a secure and memorable password for future logins into the tracking panel. After registering the device, please visit www.loc8tor.com/uk/login to start tracking the device.

How do I activate the device?
All you need to do is visit www.loc8tor.com/uk/activate and enter the device IMEI and SIM numbers in the appropriate fields. Enter your Title, Name and Surname, a memorable Password and the country where you are planning to use the device. You will also need to accept the General Terms and Conditions of Sale and Use before you can proceed with your activation. Your unique IMEI and SIM numbers are printed on the card found inside the box containing the Loc8tor GPS.

Why do I need to register the device?
You will need to register your device on the website to protect your device positions. Your memorable password will secure access to this information.

I have activated my GPS device from the activation page but I am seeing a black screen in the Tracking Panel. How can I fix this?
You need to install Microsoft Silverlight on your computer to view the panel properly. Follow the link to go to our Microsoft Silverlight installation guide.

How long should I expect the Loc8tor GPS battery to last?

On default settings, you can use the Loc8tor GPS continuously for 6 to 10 days. The more frequent you receive locates or SMSs, the more battery life the device uses. You can extend the frequency of the Locate sends to extend battery life. Climate also affects the battery life. If the GPS signal is weak due to clouds or high-rise buildings, the Loc8tor GPS will keep searching for the best GPS signal, thus using power.

Why do I need to top up?
The Loc8tor GPS will need to send the location of the device to the tracking panel. The SMS and Positions credits are clearly shown on your panel (bottom left hand side of panel). “Locates” uses GPRS technology (General Packet Radio Service) as opposed to the standard GSM used by other GPS trackers on the market. GPRS is far cheaper than GSM. You can also send commands to you Loc8tor GPS from your computer or mobile/cell phone. The device can also send you an SMS with its location. Please bear in mind that it can take up to 24 hours for the credits to be activated on your account.

How best should I use the product?
This depends on the purpose of use. You can use the Loc8tor GPS to track your pet, your kids on a school trip or with their friends in the park, your teenage kid who just got their driving licence, on motorbikes, on employee vehicles, on a road trip/ holiday or even on your partner if you suspect they are cheating on you. The list is endless! All you need to do is make sure you have enough battery life on the device and enough SMS and Locate credits to last the whole journey.

Why am I not getting full coverage outside?
Do you mean a poor GPS signal due to thick cloud cover or high-rise buildings or trees? Or are you referring to lack of GSM network? Just like any other GPS product on the market, the device needs a clear line-of-sight with satellites to operate. The GSM network is the same GSM network used for your mobile phone. You will note that some areas are not covered by network providers and reception might be affected. The GPS device does not work in Japan or North Korea but works anywhere else in the world.

Can I use my mobile/cell phone to track the device?
Yes you can and the best bit is that you do not need the latest expensive phone to do so. Activate this feature then call your device, let the phone ring three times, then hang up. The device will send a text to your phone with the address where the Loc8tor GPS is at (the majority of the GPS trackers on the market today send you just Longitude and Latitude coordinates meaning you will have to manually locate the device using a computer).

What do I get when I buy Locates?
The device will send you its position at preset intervals. Default settings are set to once every 5 minutes but you can change that to send as frequently as every 10 seconds.

What do I get when I buy SMS?
SMS (Short Message Service) are sent only when you request the location from the tracking panel or from your mobile phone, when the Panic Button is activated or when the device exits or enters a preset safe zone. You can turn on or off the safe zone or Geo-fences from the tracking panel. You will also use SMS credits when you change settings on your device and when the battery is running low.

How do I set up Alerts?
The Panic Button and the Geo-fence (Safety zone) features can be activated and set up from your tracking panel. To do so, you will need to enter the device contacts’ numbers or even email address. These are the recipients of the alert messages when the panic button is activated or the device breaches the geo-fence.

How can I track the Loc8tor GPS if I am abroad?
Just find a PC with an internet connection, go to www.loc8tor.com/uk/login and enter your IMEI number and your password. You will have the same access as if you are at home. Alternatively, call the device from your mobile to get the current location of the device.

Is the device water resistant?
The device is certified to withstand the occasional splash. Make sure the USB connection cover is closed properly.

When I take the GPS device out of Battery Save Mode, why does it not update immediately?
Battery save mode can be turned off at any time by sending the command ‘Battery Save Off’. However, if you wish to change the frequency of the device, or take the device out of battery save mode, it will NOT receive the command until it switches itself on as scheduled (which can be as much as 24 hours). You can see a count down as to when the device will switch on, on the right hand side of the panel.

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